Question 1

What forms of ID do you accept?

Accepted Answer

Any valid, unexpired government-issued photo ID: driver's license, state ID, U.S. passport, passport card, or military ID.

Question 2

What is Remote Online Notarization (RON)?

Accepted Answer

RON lets you meet a notary over secure live video to sign and notarize documents electronically.

Question 3

Is online notarization legal?

Accepted Answer

Yes. RON is legally recognized in all 50 states.

Question 4

Do you travel to hospitals, care facilities, or jails?

Accepted Answer

Yes. Mobile visits are available across El Paso and Las Cruces.

Question 5

How is pricing structured?

Accepted Answer

Statutory fees plus itemized travel, after-hours, and convenience fees.

Question 6

Do you offer services in Spanish?

Accepted Answer

Yes — Raquel is fully bilingual. Every appointment can be conducted in Spanish.

Question 7

How long does an apostille take?

Accepted Answer

Texas apostilles typically take 2–3 weeks; New Mexico usually 1–2 weeks.

Question 8

What areas do you serve?

Accepted Answer

El Paso, Las Cruces, and all surrounding cities in person; all 50 states online.

Question 9

What documents qualify for an apostille?

Accepted Answer

Most vital records, court documents, and notarized papers can be apostilled. Common examples include birth, marriage, and death certificates; diplomas and transcripts; powers of attorney; FBI background checks; corporate records; and adoption or custody documents.

Question 10

How long does apostille processing take?

Accepted Answer

State-level apostilles generally take 1–3 weeks; federal documents submitted to the U.S. Department of State usually take 5–8 weeks.

Question 11

Can you apostille federal documents?

Accepted Answer

Yes. Federal documents such as FBI background checks, IRS letters, and federal court records are apostilled through the U.S. Department of State in Washington, D.C.

Question 12

Is apostille help available in Spanish?

Accepted Answer

Yes. Raquel provides bilingual apostille support from start to finish, including explaining document requirements and reviewing destination-country instructions.

Frequently Asked Questions